Ordering, packing and delivery

We can accept orders by phone or by email or by post; but you all will always receive a written order acknowledgement from us. (we do not have automated on line ordering)

Gummibond will be quoted as a finished warrantied surface, normally calculated on a square metre rate which will ordinarily include basic ground preparation, geotextile, materials, waste clearance, and the 5 year warranty (click here for more details).

Ecobond and ‘Just Mulch’ material sales for self-install will be quoted as ex works ready for collection or we can organise courier transport with delivery chargeable at cost.

We can accept all the usual methods of payment, including the setting up of credit accounts for bona fide trade clients.

Product codes

Product code	Description	Unit of sale
ECS-Black	Ecobond rubber mulch – Black	10 kg bag
ECS-Blue	Ecobond rubber mulch – Blue	10 kg bag
ECS-Brown	Ecobond rubber mulch – Brown	10 kg bag
ECS-Green	Ecobond rubber mulch – Green	10 kg bag
ECS-Khaki	Ecobond rubber mulch – Khaki	10 kg bag
ECS-Sand	Ecobond rubber mulch – Sand	10 kg bag
ECS024/3	Ecobond binder	25 kg keg
ECS024/3/220	Ecobond binder	220 kg drum
ECS-primer	Primer	25 kg kegs
JM-black	Just Mulch – Black	10 kg bag
JM-brown	Just Mulch – Brown	10 kg bag
JM-green	Just Mulch – Green	10 kg bag
JM-red	Just Mulch – Red	10 kg bag
JM013/2/25	Just binder	220 kg drum
JM13/2/220	Just binder	25 kg keg
ECS-PBP38	Pro Base Pad 38mm	Full pallet quantities only
ECS-PBP50	Pro Base Pad 50mm	Full pallet quantities only
Site-Gummibond	Supply & Install Gummibond surfacing	Per square metre

Lead times

Product	Lead time
Just Mulch – Rubber mulch	Normally from UK stock, but not guaranteed
Just Binder – Binder	Normally from UK stock at all times
Pro Base Pad	Normally from UK stock, but not guaranteed
Ecobond – Rubber mulch	Commitment to always have stock at all times of the year
Ecobond – Binder	Commitment to always have stock at all times of the year
Gummibond	Material is available from stock at all times, and we have multiple site teams working across the UK at all times; so we can usually make it very easy to agree attendance to meet most demands.

Packaging & Delivery

Rubber mulch

– Just Mulch

– Ecobond

Stored at our distribution centres as a pallet of 100 x 10 kg bags of a single colour.

For storage and shipping internally, we use a combination of Cardboard outers / wooden frames and shrink wrap for containment; but for onward sale they need remain stable through a pallet courier delivery network so although we can repackage to meet any quantity of any combination of colours on the same order, this repackaging may not allow for 100 bags on a pallet.

For small orders or residual amounts we may attempt to save you carriage costs and put mulch and binder on the same pallet, however there is no exact combination of when this may be possible so the final number of pallets and therefore the delivery cost will need to be confirmed for each order.

Binder

– Just binder

– Ecobond binder

25 kg Kegs for easy handling – maximum of 32 per pallet

or 220 kg drums – maximum of 4 per pallet (note that drums may require regulated materials handling equipment on site, and for dispensing; a cradle and tap (not supplied)

Pro Base Pad

38mm x 28 per pallet (to cover 50.4 square metres)

50mm x 21 per pallet (to cover 37.8 square metres)

Note the pallets are double size.

Note we only ship in full pallet quantities

Gummibond

Your order is for the amount of square metres and not a specific amount of material so we will make all the arrangements to have the correct amount of material available on site when needed.

Use of courier services

We normally request to the delivery company that the delivery is made on a rigid truck, which is fitted with a tail lift and carries a pump truck; but the delivery service is to kerbside only, and must be onto solid ground and the goods will need to be signed for on delivery. Please note that we may raise additional charges if a delivery cannot be made due to not being available to sign for it, or where we have not been made aware of access difficulties or where we do not have at least 48 hours’ notice of cancellation or amended instructions.

Important: – As our goods are despatched using networked pallet couriers who work to the terms and conditions of the RHA (Road Haulage Association), then our customers are advised that Ecosurface liability is also limited to these terms and conditions. This means that Ecosurface cannot under any circumstances accept claims for consequential losses should the booked service levels not be fulfilled.

On site storage

Once delivery has been made, the rubber must not be allowed to get wet (note the bags have air holes in them so must remain completely protected against rain, frost etc.).

Once the binder is exposed to moisture in the air, it will start to cure (harden) so we suggest keeping each keg sealed until just before use. The binder should not be exposed to freezing temperatures. Care should be taken to use the binder prior to the expiry date printed on each keg. Our binders are 100% solvent free so do not require any special transport or storage facilities.